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Privacy Policy & Cookies


Privacy

Cristal hold the highest respect for our customers and guarantees our firm commitment to your privacy. We do not sell any of the information provided by you to any other institutions or third parties. By registering with us and/or buying from our online store, you will automatically be added to our mailing list, but you do have the option to ‘opt-out’. If at any time you would like to be removed from our mailing list please contact us by email to let us know and  you will be removed immediately or alternatively you can click ‘un-subscribe’ on any of our ‘Newsletters’.

Cristal are committed to complying with the Data Protection Act 1998 and have published this guide to help you understand how and why Cristal collect information from you, to whom such information is disclosed and what your rights are. If we make changes to this Policy we will notify you by updating this statement on our website. You can access our Website home page and browse our site without disclosing your personal data. However, when you register with Cristal you will be asked to provide certain information about yourself.

What information do we collect and how do we obtain it?

We receive information in one of two ways either directly from you when you register with us or from a third party such as credit reference agencies (for example to assess your credit rating).

If you register with us you will be asked to provide certain information such as your name, address, details of your credit card (only if you are paying by credit card), telephone number and email address so that we can process and fulfill your order, notify you of your order status and inform you of special offers and promotions.

How do we use your information?

We use the information that we collect about you to:

·          Process your orders

·          Manage your account - see also "Use of credit reference agency information".

·          Administer this website.

·          Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the site.

·          Notify you about enhancement to our services, such as changes to the website, new services and special offers that may be of interest. You do have the option to ‘opt-out’ if you do not want to be notified of these services.

Security

As our customer, we are concerned about the security of your credit card information.  Please be assured that Cristal does not store your credit or debit card information on our system. Your payment details are taken via the SagePay or PayPal portal which is encrypted and these details are not passed to us. These Web Store’s have taken many steps to ensure your security and safety by using the highest levels of encryption security.  If you are not comfortable with releasing your credit card information via our web site, you may call us on (01564 772 707)

Please note that no orders will be considered complete until payment has been submitted.

The security measures described above ensure that all reasonable steps are taken to protect your personal information. However, the nature of the Internet means that an absolute guarantee of security cannot be offered, and you should be aware that there may be a small security risk in exceptional circumstances when disclosing information online

Use of Credit Reference Agency Information and sharing of credit information

In the interests of responsible lending and for security purposes SagePay/PayPal carry out searches with credit reference agencies when you make a purchase with Cristal. These searches may be carried out before deciding whether to accept a transaction.

The agencies record these searches. They may share information about you and the conduct of your account with credit reference agencies, other lenders and relevant third parties.

Information about you and other members of your household and those with whom you are financially linked may be used to verify your identity and for the credit assessment of you and them.

Cristal will not share your information with other companies for marketing purposes. Please be aware that if we are requested, by the police or any other regulatory or Government authority investigating suspected illegal activities, to provide your information and/or use your information, we are entitled to do so.

About Cookies

What are cookies?

Cookies are small text files that are stored on your PC, phone or other web enabled device when you visit the Next website. They are not harmful and do not contain any confidential information such as your home address, date of birth or credit card details.

Cookies are an essential part of how our site works. Some of these cookies are required by our site to enable you to transact whilst other cookies enable us to give you an enhanced, personalised web experience. By using our site, you also consent to the use of these cookies. Cookies are used on our site for the following reasons:

·          To allow you to securely sign in to your Cristal Account, so that you can use "Your Account" to make purchases.

·          To store the content of your online shopping bag whilst you browse the site and to complete an order.

·          To record the areas of the website that you have visited, products you have viewed and time spent browsing, as well as the products you purchased. Cristal uses this information to help make the website more user friendly, develop our site design and to continuously improve the quality of the service we provide.

·          To distribute visitors to our site evenly across platforms to ensure the content is served at the fastest possible speed.

We also offer you the facility to share your experience on our site through

social sites such as facebook and twitter. By using these features, you are

also consenting to allow cookies from these providers. More information

about how these providers use cookies can be found at their websites.

Are cookies safe?

Yes. The information stored in cookies is safe and anonymous. They do not contain any information which could personally identify you and your account security is never compromised. You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu. For a video about cookies visitwww.google.co.uk/goodtoknow/data-on-the-web/cookies.

Can I turn off cookies?

Cristal uses cookies to ensure that we provide the best possible standard of service to our online customers. However, as part of our privacy and security policy, we require your consent to use them. To withdraw your consent, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on your computer's hard drive. For information on how to disable cookies, please consult the "Help" tab of your browser via the menu bar. It must be noted that if you choose not to consent to the use of cookies, your experience of our site will be severely impaired and many integral aspects of the site, including (but not limited to) adding items to your shopping bag and accessing your account, will not work at all

Keeping in touch with you

We want to keep you up to date with information about new ranges, special offers and improvements to this site. By registering with us and/or buying from our online store, you will automatically be added to our mailing list. If you decide you do not want us to contact you, you can request that we stop using your information and that we stop mailing information.  You can do this by using the ‘opt-out’ option on any of our ‘Newsletters’, or contact us by email to let us know. Either option your details will be immediately removed from our mailing.

Your rights under the Data Protection Act 1998. You have a right to access the personal data that we hold on you. If you would like to see a copy please email us (cristal-ladieswear@live.co.uk) or call (01564 772 707) to access this information. If you think the information we hold on you is incorrect please contact us to amend. If you have any questions relating to this policy or the use by Cristal of personal data please write to us or contact us by email (cristal-ladieswear@live.co.uk). 

Contact Details

Cristal Ladieswear

9 St. Johns Way

Knowle

West Midlands

UK

B93 0LE

01564 772 707